This past week our talented techs found Virtual Learning/Remote Work to be the recurring theme in their ticket email inbox.


Symptoms list described by the clients:

  • Software applications not running properly
  • Software applications and hardware running slow
  • Software applications not connecting to web-based resources


The cause of these symptoms: computers/laptops/tablets/iPads and even routers are running overtime!

  • Virtual Learning/ Remote
  • Increase in performance requirements from our technology as well as the increase in household members requiring access to the internet.
  • The sessions our devices create with resources on the internet can time out. To make matters worse we can have many tabs open on our browsers.




Due to the “C” word (whose name will not be mentioned but it rhymes with ROVID), this has forced an increase in remote learning and remote work. School-aged children are engaging in classes over Zoom and other website applications at the same time as parents working from home. (Even if you are single or a couple, working from home, continuous work can impact your technology’s performance.)




Make it a practice to reset your router 1 time/week and your computer/laptops 1 time/day

This gives your technology a chance to update and reset itself; very similar to how sleeping at night allows you to rest and recover. Just like you would feel slow and sluggish if you never slept, your devices can have the same problems, if you never reset your technology.


Close your old/unused browser Tabs

Having multiple Tabs open not only uses a lot of computer resources but those open Tabs become overwhelming and lend themselves to losing track of your work.


Make sure your software and operating systems are up-to-date

When your systems are not using the most recent release, this can reduce your technology’s performance. It can also cause your software applications to not run as designed.



Sara Stauner attended the University of Wisconsin-River Falls for her Bachelor’s in Business Communication and Master’s in School Counseling. While working at a local software business, she became a technical writer, where she developed “How To’s”, “FAQ’s” and a Department Operations Manual. In addition, she also learned and developed her software IT troubleshooting skills.

Later, both Sara and her husband (Peter J. Stauner, Jr), founded Computer Support Group. Computer Support Group can help you get your virtual work/school life back on its feet. When Sara isn’t working you can find her running around the Cornelius trails, biking and spending time with her 3 children.