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JOBS w/ Mike Dunn & Katie Mills, SHRM-SCP – The Role & Responsibilities of the Director of Human Resources

JOBS with Mike Dunn & Katie Mills, SHRM-SCP

Mike Dunn & Katie Mills, SHRM - SCP

In my close to two decades of being in Human Resources, the most popular question I continue to get is what is a typical day for me.

Short answer – there is no typical day in HR. Every day is different, and every day is a challenge. Some days are more fun than others, but they are never boring! There are several key functions that HR has to maintain and lead.

First and foremost, HR leaders have the crucial task of being the voice of the employees, as well as keeping the company’s best interest in mind. We manage pay and benefits, create opportunities for professional development, and foster a positive work environment. We are also the first line of defense regarding labor laws making sure the company stays on top of regulations, updating policies, and helping the company avoid costly mistakes.

Secondly, we are in charge of strengthening and maintaining company culture. HR sets the tone for how employees interact, communicate, and collaborate with one another. It’s important that the workforce is engaged and feels connected through the various opportunities provided by HR that support and encourage positive interactions.

Another big responsibility is making sure the employees feel supported and maintain a healthy mental well being. That includes managing benefits and wellness programs and shaping work policies that prioritize the workforce’s well-being, It’s also HR’s job to make sure leadership is aware of what’s working and where improvements are needed.

All in all, Human Resources has several responsibilities in the workplace and wears several hats on a daily basis, Perhaps its main objective could be seen as having to cultivate an environment where all members of the workplace feel seen and heard and work together as effectively and efficiently as possible.

If you would like to discuss further with me, feel free to reach out to me via LinkedIn at https://www.linkedin.com/in/katie-mills-hrprofessional/.

Meet The Authors:

Mike spent 24 years as a Major Accounts Manager for a Fortune 50 IT company before launching three businesses that focus on job creation, workforce development, and customer service:

GameChangingBusinessSkills.com: “A good job solves a lot of problems.” Get the free list of 170 job titles ranked “first to worst” in chart form as of 5/3/25. These charts help non-college grads, recently downsized workers, single parents, seniors, and real estate professionals land jobs and grow in their careers. The goal? Help people land a median-paying CSR 1 job (~$40,230 as of 5/22/25 -salary.com) and teach insider tips to get
promoted fast. The value proposition is: “IF” this focused video training, certificate, and 6 months of job leads help you get a CSR 1 job at this median salary.com posted rate, the “payback is less than the four full days on the job.” Less than one week. Want the ranked job list from first to worst? (free for now). Click the category for the appropriate free download:

Jobs for High Grads (FYI, the median Salary is $38,075 as of 5/20/25 per Salary.com < 1-year exp. & HS diploma)
Parents of HS grads page to provide 5/3/25 job ranking charts 170 most posted job titles from first to worst to start the conversation with current data to help with decision making
Jobs for Single Moms
Jobs for Downsized Workers
Jobs for Seniors
Backup job for struggling Jobs for RE Brokers.

(*) Disclaimer – The “Customer Service Representative Certificate” online video course with six months of job leads for six months is the best & most effective entry-level jobs course on the market. However, legally, we can guarantee you will get a job at the median salary.com US rate or even get a job.

SUTATaxSavings.com: “B2B” Specializes in helping downsizing companies reduce their (SUTA) State Unemployment Tax liabilities. If companies don’t save more than our fee, we refund the difference. The value proposition: huge upside for the company and former employees with a zero financial risk guarantee.

NearshoreElite.com: “B2B” Operates a secure, bilingual inbound contact center in a prime location in Mexico. The value proposition: we deliver a 50% to 100% ROI for clients through top-tier 24/7 customer service with a far lower costly average turnover rate, improving the benefits of better customer retention and customer satisfaction.

Katie Mills, SHRM–SCP

Katie is a passionate HR professional with deep involvement at both the local and national levels of the Society for Human Resource Management (SHRM). She brings real-time insight into hiring trends, workplace culture, and the evolving expectations of employers in today’s labor market.

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